Refund Policy

Return & Refund Policy

Cancellation (if applicable)
You can cancel your order free of charge before it has shipped, and you'll receive a full refund. Once an order has shipped, it can no longer be cancelled, but the 30-Day Money-Back Guarantee still applies after delivery.

Returns – 30-Day Money-Back Guarantee (if applicable)
Try your DoctorOptix product for 30 days from the date of delivery. If you're not satisfied for any reason, contact us within that period and choose one of the following options:

• Keep it, get 50% back. Keep the product and we'll refund 50% of the product price. No need to send anything back.
• Return it, get 100% back. Send the product back (used or unused) with all original parts and accessories, and we'll refund the full product price once we receive it. Return shipping costs are the customer's responsibility. We recommend using a tracked shipping method, as we can't issue a refund for returns lost in transit.

Please do not send your purchase back before contacting us. We'll provide the return address and instructions. Original shipping charges, if any, are non-refundable. Each order is eligible for one money-back claim.

1-Year Warranty (if applicable)
If your DoctorOptix cleaner stops working within 1 year of delivery, for any reason, we'll send you a free replacement, shipping included. To make a claim, email us your order number and a short photo or video showing the issue. That's all we need.

Damaged or Incorrect Items (if applicable)
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo. We'll send a free replacement. No return needed.

Refunds (if applicable)
Approved refunds are issued to your original payment method:

• 50% "keep it" refunds are issued within 2 business days of approval.
• Full refunds are issued within 2 business days after we receive and inspect your return. We'll email you to confirm once your returned item has arrived.

Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

Late or Missing Refunds (if applicable)
If you haven't received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you've done all of this and still haven't received your refund, email us at info@doctoroptix.com and we'll resolve it right away.

Contact
For cancellations, returns, refunds, or warranty claims, email us at info@doctoroptix.com with your order number. We respond within 1–2 business days and will provide the return address if needed.